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    Getting Started
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    Getting Started

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    Getting Started

     

     

    Welcome to the WithoutWire Knowledgebase

     

    Here you can quickly access support topics, quick-start guides, and more. You can perform a simple search, or browse the table of contents to explore the Knowledgebase.

     

    The WithoutWire mobile application is available for both iOS and Android devices. For a list of supported devices, click here. For most administrative duties you will use our Web Console from a workstation computer. 

     

     

     

    Steps to Get Started

     

    1. Download the WithoutWire mobile application from your iOS or Android device, or start from the Web Console to sign up.
    2. Open the application and walk through the setup wizard. You can also take the CSV upload route on the Web Console.
    3. Learn how to use the system: create support cases, read the Knowledgebase, contact a product consultant, or experiment with our Quick Start Series. 


     


    Pricing


    Every account receives 200 transactions a month at no cost. For pricing information check out WithoutWire Pricing Information. For more information on what a transaction is, check out the Transactions Bundles article.




    Crash Course

     

    For a crash course, you can either watch our Tutorial Videos or you can start experimenting with inventory by reading the articles in our Quick Start Series:


    Microsoft Power BI


    Receive, Putaway and Pick


    Barcodes, Reports and Labels


    Adding Users




    Some Quick Start Videos


     

    Sign Up




    Setup Wizard




    Data Import



     

     

    Support From Our Team

     

    WithoutWire users and administrators have options for support beyond the knowledgebase: 

     

    Support Ticket: The Support Console is a feature that is provided by WithoutWire where you can create support cases via the secure Web Console. You can create support tickets there. 

     

    Website Chat: Chat via our WithoutWire chat icon found on the main website or from the WithoutWire Web Console after logging in.

     

    Mobile Chat: Chat via our WithoutWire mobile application.

     

    Phone: Call us at 612-343-0404 and select Option 2.

     

    Support Business Hours: 7:00 AM – 5:00 PM (CST) Monday – Friday

    *All critical issues will be addressed ASAP, 24 hours a day, 7 days a week. Critical issues handled outside of normal business hours will be billed at the after-hours rate.

    *Non-critical issues submitted after 5 PM CST will be addressed the following business day.

     

     

     

     

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