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Welcome to the WithoutWire Knowledgebase
Here you can quickly access support topics, quick-start guides, and more. You can perform a simple search, or browse the table of contents to explore the Knowledgebase.
The WithoutWire mobile application is available for both iOS and Android devices. For a list of supported devices, click here. For most administrative duties you will use our Web Console from a workstation computer.
Steps to Get Started
- Download the WithoutWire mobile application from your iOS or Android device, or start from the Web Console to sign up.
- Open the application and walk through the setup wizard. You can also take the CSV upload route on the Web Console.
- Learn how to use the system: create support cases, read the Knowledgebase, contact a product consultant, or experiment with our Quick Start Series.
Every account receives 200 transactions a month at no cost. For pricing information check out WithoutWire Pricing Information. For more information on what a transaction is, check out the Transactions Bundles article.
For a crash course, you can either watch our Tutorial Videos or you can start experimenting with inventory by reading the articles in our Quick Start Series:
Some Quick Start Videos
Support From Our Team
WithoutWire users and administrators have options for support beyond the knowledgebase:
Support Ticket: The Support Console is a feature that is provided by WithoutWire where you can create support cases via the secure Web Console. You can create support tickets there.
Website Chat: Chat via our WithoutWire chat icon found on the main website or from the WithoutWire Web Console after logging in.
Mobile Chat: Chat via our WithoutWire mobile application.
Phone: Call us at 612-343-0404 and select Option 2.
Support Business Hours: 7:00 AM – 5:00 PM (CST) Monday – Friday
*All critical issues will be addressed ASAP, 24 hours a day, 7 days a week. Critical issues handled outside of normal business hours will be billed at the after-hours rate.
*Non-critical issues submitted after 5 PM CST will be addressed the following business day.